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            Show the Emoji Keyboard in Enhanced Web Chat

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            Show the Emoji Keyboard in Enhanced Web Chat

            Choose to allow Enhanced Web Chat customers to send emoji to service reps in messaging conversations. On the Embedded Service Deployment Settings page, turn on the keyboard.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced Web Chat channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            User Permissions
            To set up this feature:

            Customize Application

            AND

            Modify Metadata Through Metadata API Functions
            To modify permission sets and profiles: Manage Profiles and Permission Sets
            1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and then select Embedded Service Deployments.
            2. Click the edit button to the right of your deployment, and select View.
            3. Click Edit Settings.
            4. Select Show Emoji Keyboard, and save your changes.
            5. Publish your deployment.
             
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            Salesforce Help | Article