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            Customize the Enter or Return Key in Enhanced Chat for Web

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            Customize the Enter or Return Key in Enhanced Chat for Web

            By default, Enhanced Chat for Web is configured so that the Enter or Return key sends a message. To make it start a new line of text instead, change the deployment settings.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced Web Chat channels
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            User Permissions Needed
            To set up this feature:

            Customize Application

            AND Modify Metadata Through Metadata API Functions
            1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and then select Embedded Service Deployments.
            2. Select View from the dropdown menu for your deployment.
            3. Click Edit Settings.
            4. Select Press Enter or Return to start a new line of text. To use the Enter or Return key to send a message, deselect the checkbox.
            5. Save your changes.
            Note
            Note When the Enter or Return button is set to send a message, start a new line of text by pressing Option + (Enter or Return) (Mac) or pressing Alt + (Enter or Return) (Windows). When the Enter or Return button is set to start a new line of text, send a message by pressing Option + (Enter or Return) (Mac) or by pressing Alt + (Enter or Return) (Windows).
             
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