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Add Flexibility and Power with Enhanced Chat
Start a conversation with customers on your mobile app or website. Enhanced Chat delivers enhanced pre-chat support to pinpoint customer needs and access records before the service rep connects in the Service Console. Custom branding and mobile push notifications provide a modern experience.
Get Started Trailblazer Community: Enhanced Chat Lifecycle of a Messaging Session Enhanced Chat releases continually. Check out new features here. |
Enable Create a Synchronous Chat Experience in Enhanced Chat Quickly Set Up Enhanced Chat v1 or v2 for Testing |
Increase Productivity Trailhead: Optimize Enhanced Chat |
Develop |
Migrate from Legacy Chat Trailhead: Migrating from Legacy Chat to Enhanced Chat
Replace Legacy Chat with Enhanced Chat Compare Enhanced Chat Capabilities to Legacy Chat Capabilities Use the Migration Tool to Move from Legacy Chat to Enhanced Chat |
- What’s Enhanced Chat?
Enhanced Chat provides your customers with a personalized messaging experience from your mobile app or website to the Service Console. - Quickly Set Up Enhanced Chat v1 or v2 for Testing
Understand the three stages of setting up Enhanced Chat v1 or v2. We recommend following them in order for a smooth experience. - Optimize Enhanced Chat v1 Setup
After completing basic setup, choose to add user verification, custom labels, branding, pre-chat and more to your Enhanced Chat v1 deployment. - Optimize Enhanced Chat v2 Setup
Add customizations and features to Enhanced Chat v2 for better look, experience and performance. - Set Up Write with AI
Let Service reps refine, expand, or summarize their Enhanced Chat or Enhanced Messaging responses to customers with Write with AI. - Edit and Improve Messages with Write with AI
Use AI to refine, expand, or summarize responses to customers in Enhanced Chat or Enhanced Messaging. - Cookbook for Enhanced Chat
Check out our recipes for optimizing Enhanced Chat to see if one fits your use case. - Flow Recipes for Enhanced Chat
Design Omni-Channel Flows to accomplish your Enhanced Chat use case.
