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Rate Limits for Enhanced Chat
Before starting your setup process, review the rate limits for Enhanced Chat.
Required Editions
| View supported editions. | |
This article applies to:
|
Enhanced In-App Chat and Enhanced Web Chat channels |
This article doesn’t apply to:
|
Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel |
Rate Limits
These rate limits apply to Enhanced Chat:
| What | Description | Limit | Notes |
|---|---|---|---|
| Access token requests | Maximum number of requests for access tokens per minute. | 200 requests per minute per org | Access tokens are requested when you call setIdentityToken() when user verification is enabled, or when clicking the Chat button when user verification isn’t enabled. |
| Renew Token | Maximum number of requests to renew a token per minute. | 200 requests per minute per org | Renew token is used for Enhanced web Chat when user verification is enabled and the user’s Authorization token has expired. The Renew token is used in Enhanced In-App Chat to renew the token regardless of whether User Verification is enabled or not. |
| Start Conversation | Maximum number of conversation start requests per 30 seconds. | 3 per page per 30 seconds | For each page or mobile app, the number of times a conversation can be started. |
| Messages per minute | Maximum inbound messages (from the end user to the service rep) allowed per minute per conversation. | 22 messages per conversation per minute | |
| File sent per minute | Maximum files sent by an end user to the service rep per conversation per minute. | 12 per conversation per minute | |
| Transcript Downloads | Maximum number of times a file transcript can be requested per conversation. | 3 times per conversation per hour |
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