Add Omni Supervisor to the Classic Console

Add Omni Supervisor to the Salesforce classic console to get your supervisors up and running.

User Permissions Needed
To set up Omni-Channel and manage apps.	Customize Application

Before adding Omni Supervisor to the console:

Make sure you have Omni-Channel enabled and ready-to-go with service reps and queues running.
Make sure you have a working console app.

Note Omni-Channel works better and has more functionality in Lightning Experience. Try Omni-Channel in Lightning Experience instead!

In Setup, enter Apps in the Quick Find box, then select Apps.
Click Edit next to the classic console app that you want to add Omni Supervisor to. Or, create a new console app. We recommend creating a profile for your supervisors so you can customize a console just for them.
In the Choose Navigation Tab Items section, add Omni Supervisor to the Selected Items list.
Select the profiles you want to assign to this Supervisor-enabled console. The users in the selected profiles must have tab visibility in order to view Omni Supervisor in their console.
Click Save.

Verify that Omni Supervisor is in the console by opening the console and viewing the tab selections. You should see the option Omni Supervisor.

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