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            Set Up Omni-Channel on Your Mobile Device

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            Set Up Omni-Channel on Your Mobile Device

            To use Omni Inbox in the Salesforce Mobile app, you must have the Digital Engagement license. To set up Omni Inbox, complete these tasks.

            Required Editions

            1. Verify that your mobile device meets the minimum requirements for the Salesforce Mobile app.
            2. Verify that you are assigned the Messaging Agent user permission.
            3. Download and install the Salesforce Mobile app on your device. You can download it from the App Store or Google Play.
            4. Verify that your device receives notifications from Salesforce Mobile. Your device can receive notifications about new work, updates to work, and changes to your presence status.

            See Also

             
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