Create the Screen Flow for the Command Center for Service Custom Action
To define the action behavior and design the screen that appears when a supervisor
clicks the action button, create a screen flow in Flow Builder. For example, you can create a
screen that lets a supervisor send an email to service reps.
From Setup, in the Quick Find box, enter Flows, and select
Flows.
Click New Flow.
Click Screen Flow | Create.
To accept the selected service reps, queues, or work items as input to the screen flow,
add a Variable resource. For the variable, set the API name to ids,
set the data type to Text, select the “Allow multiple values
(collection)” option, and select the “Available for Input” option.
This variable stores the service reps, queues, or work items that a supervisor selects
in Command Center for Service to perform the action on.
To build the page that appears when the supervisor clicks the action button in Command
Center for Service, add a Screen element.
Define the action behavior using flow elements. For example, to iterate over the multiple
input IDs that are passed from the variable, add a Loop element.
Save and name the screen flow.
The screen flow label appears as the action button name in Command Center for Service. For example,
enter “Send Email” as the screen flow label.
To make the screen flow available for use in an action, click
Activate.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
