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            Limitations for Omni Mobile

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            Limitations for Omni Mobile

            Some Omni-Channel desktop features aren’t supported in Omni Mobile.

            Required Editions

            View supported editions.

            Review these limitations for Omni Mobile.

            • Omni Mobile provides features for reps. Supervisor functionality isn't supported on mobile.
            • Omni Mobile supports work from all enhanced channels, except Voice. 
            • Omni Mobile supports status-based capacity, but not tab-based capacity. See Understand Capacity Models.
            • Omni Mobile doesn’t automatically accept work requests even if the option is enabled in Service Channel Settings.
            • Omni Mobile doesn’t support Omni Toolkit API.
             
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