Route Calls to a Queue

To route calls in a phone channel, edit the contact center channel, and then specify the routing method and queue for the channel.

1. From Setup in the Quick Find box, enter Voice, and then select Amazon Contact Centers or Partner Telephony Contact Centers, depending on your telephony system.
2. Open and edit the contact center.
3. To route calls from this channel to a queue, in the Routing Type field, select Queue, and then select the queue.
   
4. Click Save.