Feature degradation | Gmail Email delivery failure

Service

Table of Contents

No results

Here are some search tips

Check the spelling of your keywords.
Use more general search terms.
Select fewer filters to broaden your search.

Search all of Salesforce Help

Route Chats to a Queue

You are here:

Route Chats to a Queue

To route chats, edit the chat button, and then specify the routing method and queue.

From Setup in the Quick Find box, enter Chat Buttons & Invitations, and then select Chat Buttons & Invitations.
Edit an existing chat button.
In the Routing Information section, for Routing Type, select Queue.
Select the queue to route the chats to. The queue manages and prioritizes chats. If the support reps assigned to the queue are online and have capacity, the button is available.