Setting Up Custom Actions on Command Center for Service Tabs

To implement a custom action, define the action in a screen flow, and then add the custom action to the Command Center for Service tabs.

To invoke an action, a supervisor selects reps, queues, or work items on an Command Center for Service tab, and then clicks the action button. The associated screen flow runs and performs the action on the IDs of the selections on the Command Center for Service tab.

• Create the Screen Flow for the Command Center for Service Custom Action
  To define the action behavior and design the screen that appears when a supervisor clicks the action button, create a screen flow in Flow Builder. For example, you can create a screen that lets a supervisor send an email to service reps.
• Add the Custom Action to Command Center for Service Tabs
  Edit the supervisor configuration to specify which tabs show the custom action. All supervisors assigned to the supervisor configuration can see the action.