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            Show the Default Actions on Command Center for Service Tabs

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            Show the Default Actions on Command Center for Service Tabs

            To enable supervisors to take action from Command Center for Service, set up the default actions. For example, enable the Change Queues and Change Skills action buttons on the Agents tab so supervisors can change the queues and skills assigned to service reps right from where they work.

            Required Editions

            View supported editions.

            To show the default actions in Command Center for Service tabs, verify that your org meets these requirements.

            Action Requirements
            Assign Service Reps Assign service reps in the Queues tab to change the service reps or groups assigned to a queue.
            AWS Dashboard Your org requires a license for either Salesforce Voice (formerly Service Cloud Voice) with Amazon Connect or Salesforce Voice with Partner Telephony from Amazon Connect.
            Change Queues
            Change Skills

            Enable Queues and skills in the supervisor settings under Setup. See Enable Supervisors to Change Service Rep Queues and Skills.
            Tip
            Tip In a supervisor configuration, you can override the default settings for a group of supervisors. You can choose which actions appear on each tab and add custom actions to Command Center for Service tabs as well.

            See Also

             
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