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            Agentforce Tab Fields

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            3. Agentforce Service

            Agentforce Tab Fields

            The Agentforce tab contains fields that provide information about the Service agents’ current work. To filter the results for a specific agent, select the box with the agent’s name above the table.

            Required Editions

            View supported editions.
            Column Description
            Name The name of the AI agent.
            Flag Indicates whether the AI agent raised a flag to get help from a supervisor. The Raise Flag for Supervisor action triggers the flag.
            Action To view the conversation between the AI agent and customer, click Monitor. If needed, from that page, you can transfer the work to a rep or lower the flag.
            Conversation Summary Details about the conversation, which comes from the assigned compact layout for the object and record type.
            Channel The service channel that the customer used to contact you, such as the Messaging or Email channel.
            Conversation Length The duration of the conversation.
             
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