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            Uninstall Bring Your Own Channel for Messaging

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            Uninstall Bring Your Own Channel for Messaging

            Remove a Bring Your Own Channel for Messaging channel from your Salesforce org.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Bring Your Own Channel for Messaging
            X icon This article doesn’t apply to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel for CCaaS
            1. From Setup, enter Messaging Settings and then select Messaging Settings.
            2. Select your channel name.
            3. Click the downward arrow to the right of the Activate button, and then select Deactivate.
            4. In the Messaging Settings component, click Edit.
            5. Click the Unlink symbol to the right of the Conversation Channel Definition field.
            6. Click Unlink in the confirmation window.
            7. Save your changes.
            8. Uninstall the managed package that’s associated with your Bring Your Own Channel for Messaging channel.
             
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            Salesforce Help | Article