Review the History of Scheduling and Optimization Requests with Activity Reports

This is a Field Service managed package feature.

Activity Reports lets Salesforce admins easily monitor the activities and processes that they initiate in their Salesforce org. It provides information in one location about all your scheduling and optimization requests and shows you their status to help you identify issues and resolve them quickly.

With Activity Reports, you can generate a report for specific request types and easily identify whether they succeeded or failed. For example, generate a report on a Global Optimization request that failed. The report output details the reasons for the failure, allowing you to take action and troubleshoot the issue quickly.

Note Activity Reports is available only when you’re using Enhanced Scheduling and Optimization.

• Set Up Activity Reports
  Configure your Activity Reports settings and learn about its limitations and considerations.
• Generate Activity Reports
  Generate activity reports for specific request types to view information related to their status. You can generate a report for a request type that succeeded, failed, or both.