Loading
Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Salesforce Enforces New Security Requirements in Summer 2026Read More
Agentforce Field Service and Operations
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Drive Field Service Strategic Outcomes with Data

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Field Service and Operations

            Drive Field Service Strategic Outcomes with Data

            Go beyond basic operational efficiency and unlock smarter Field Service scheduling with Enhanced Scheduling and Optimization.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

            Package icon This is a Field Service managed package feature.

            With Enhanced Scheduling and Optimization, not only can you minimize travel, but you can also use customer insight data for advanced use cases to boost retention, prioritize work based on sales and marketing data, or even factor in weather forecasts for wind turbine maintenance. By leveraging broader CRM and external data from your Salesforce org and Data 360, you can fine-tune your existing engine to achieve tailored business outcomes. Optimize for key KPIs like customer retention, revenue growth, and asset health.

            Learn how to incorporate data to strategically drive revenue, improve customer satisfaction, and optimize costs. Use scheduling policies, ASAP objectives, relevance groups, and service appointment prioritization to achieve your strategic goals.

            See Also

             
            Loading
            Salesforce Help | Article