The Field Service managed package provides standard object page layouts that include
field service Visualforce components and Chatter actions. Assign these page layouts to the System
Administrator and Standard User profiles.
Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning
Experience
The Agentforce Field Service and Operations core features, managed package, and
mobile app are available in Enterprise, Unlimited, and Developer
Editions.
User Permissions Needed
To customize the Field Service managed package:
Customize Application
To assign page layouts:
Manage Profiles and Permission Sets
This is a Field Service managed package feature.
Note If you created your own field service profiles, perform the following
steps on those profiles instead of the standard profiles.
From Setup, enter Profiles in the Quick Find box, then click
Profiles.
Click System Administrator.
In the Page Layouts section, find the Operating Hours object and click View
Assignment.
Select all profiles and assign the FSL Operating Hours Layout.
Click Save.
Repeat the previous steps for the following objects.
Service Appointment: Assign the FSL Service Appointment Layout
Service Resource: Assign the FSL Service Resource Layout
Work Order: Assign the FSL Work Order Layout
Work Order Line Item: Assign the FSL Work Order Line Item
Layout
Work Type: Assign the FSL Work Type Layout
Save your changes.
Repeat the previous steps for the Standard User profile.
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