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            Work Rule Entry: Service Resource Availability

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            Work Rule Entry: Service Resource Availability

            Use work rule entries to add multiple flexible breaks that start relative to the beginning of a service resource’s availability.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

            Package icon This is a Field Service managed package feature.

            Work rules entries have these fields.

            Field Name Description
            Break Duration The length of the break in minutes.
            Earliest Break Start (minutes) The minimum number of minutes between the start of the day and the beginning of the break. For example, enter 120 for a break at least two hours after the day starts.
            Latest Break End (minutes) The maximum number of minutes between the start of the day and the end of the break. For example, enter 300 for a break that ends five hours after the day starts.
            Work Rule The name of the associated work rule.
            Work Rule Entry Name An auto-number name for the work rule entry.

            To view or add work rule entry fields, open the Object Manager in Setup and select the Work Rule custom object. Under Page Layouts, select Related Lists and drag Work Rule Entries to add it to your page layout.

            Note
            Note To create a Service Resource Availability work rule that creates breaks and calculates travel time, enable the Calculate travel and breaks setting in Field Service Settings.

            Flexible Breaks

            Watch the video to see how to schedule multiple flexible breaks with enhanced work rules.

            Flexible breaks are scheduled based on their duration and a time window relative to the beginning of the service resource's day. You can add up to three work rule entry breaks to work rules of the Service Resource Availability type. You can’t add a break schedule to the parent work rule and use work rule entries.

            Example
            Example

            Let’s say you want to schedule breaks for mobile workers, and their shifts last about 10 hours. You want to schedule a 20-minute break about two hours into the day, a 45-minute meal break in the middle of the day, and another 20-minute break about two hours before the end of the shift. Create three work rule entries, with these settings:

            Work Rule Entry Break Duration Earliest Break Start Latest Break End
            First break 20 100 180
            Meal break 45 240 360
            Second break 20 460 580

            If the worker’s availability starts at 8:00 AM, the first break is scheduled between 9:40 AM and 11:00 AM. The meal break happens between 12:00 PM and 2:00 PM, and the last break happens between 3:40 PM and 5:00 PM.

             
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