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            Define When Field Service Resources Perform Work

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            Define When Field Service Resources Perform Work

            Like any worker, Field Service resources have specific days and hours that they’re available for work, and times they are unavailable. Learn how to configure workforce availability to make sure your service resources are assigned work only when they’re available.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

            Package icon This is a Field Service managed package feature.

            Consider these related jobs when setting up your workforce.

            I WANT TO… HOW DO I DO THIS? PERSONA INDUSTRIES CATEGORIES
            Define standard hours that a service resource can be scheduled work.

            Create Operating Hours for Field Service

            Guidelines for Creating Operating Hours for Field Service

            		Admin
            • Communication, Media, and Technology
            • Education
            • Energy and Utilities
            • Engineering and Construction
            • Financial Services
            • Healthcare and Life Sciences
            • Manufacturing and Automotive
            • Retail and Consumer Goods
            • Travel, Transport, and Hospitality
            Define nonstandard hours that a service resource can be scheduled work.

            Manage Field Service Shifts

            		Admin
            • Communication, Media, and Technology
            • Education
            • Energy and Utilities
            • Engineering and Construction
            • Financial Services
            • Healthcare and Life Sciences
            • Manufacturing and Automotive
            • Retail and Consumer Goods
            • Travel, Transport, and Hospitality
            Prevent service resources from being assigned work when they’re not supposed to work, for example, during a public holiday.

            Add Holidays to Operating Hours

            Work with Resource Absences

            Work Rule Entry: Service Resource Availability

            		Admin
            • Communication, Media, and Technology
            • Education
            • Energy and Utilities
            • Engineering and Construction
            • Financial Services
            • Healthcare and Life Sciences
            • Manufacturing and Automotive
            • Retail and Consumer Goods
            • Travel, Transport, and Hospitality
             
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