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            Work in the Field Service Classic Dispatch Console

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            Work in the Field Service Classic Dispatch Console

            The Field Service Classic Dispatch Console, also known as the dispatcher console, is the original main working space for dispatchers. It features a dynamic map and a highly customizable Gantt chart showing upcoming appointments, active team members, and more. As of Summer '26, dispatchers can use the Scheduling Console, which replaces the Classic Dispatch Console.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

            Package icon This is a Field Service managed package feature.

            Note
            Note As of Summer '26, dispatchers can use the Scheduling Console, which replaces the Classic Dispatch Console. The Scheduling Console provides a seamless, accessible dispatching experience by focusing on usability, productivity, and high performance. See Work in the Scheduling Console.

            To reach the Classic Dispatch Console, from the App Launcher, find and open the Field Service app, and then click the Classic Dispatch Console tab.

            The Classic Dispatch Console is supported on desktop only. For the best Classic Dispatch Console experience, we recommend using a screen resolution of 1920 x 1080 pixels, or a minimum of 1366 x 768 pixels, at 100% zoom. User idle time is monitored to reduce unnecessary Gantt refreshes and improve computer performance. If you haven’t actively interacted with the Classic Dispatch Console for 120 minutes, a message is displayed for you to reload the page to continue.

            • Customize the Field Service Classic Dispatch Console
              Make the Classic Dispatch Console work for you! Adjust the time frame and contents of the appointment list and Gantt, customize each section’s layout, create custom actions for dispatchers, and create custom appointment list filters.
            • Working in the Field Service Classic Dispatch Console Appointment List
              Use the service appointment list on the left side of the Field Service Classic Dispatch Console to filter, sort, and search appointments within the list. You can also perform actions on selected appointments.
            • Work in the Field Service Classic Dispatch Console Gantt
              The Gantt is on the right side of the Classic Dispatch Console and contains the resource list, the schedule view, and additional features. User idle time is monitored to reduce unnecessary Gantt refreshes and improve computer performance. Stepped away from the Classic Dispatch Console? If you've been inactive the Gantt session times out, reload the page when you return to continue.
            • Working in the Field Service Classic Dispatch Console Map
              The Classic Dispatch Console map gives dispatchers a dynamic bird’s-eye view of their mobile workforce. Learn how to customize the map view and draw territories directly on the map.

            See Also

             
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