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            Manage Queue Membership in the User Access Summary

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            Manage Queue Membership in the User Access Summary

            View and manage a user’s queue membership from the user access summary.

            Required Editions

            Available in: Salesforce Classic (not available in all orgs) and Lightning Experience
             
            User Permissions Needed
            To create or change queues:

            Customize Application

            AND

            Manage Public List Views
            To change queues created by other users:

            Customize Application

            AND

            Manage Public List Views and Manage Users
            1. From Setup, in the Quick Find box, enter Users, and then select Users.
            2. Select a user, and then click View Summary.
            3. Under the Groups and Queues section, go to the Queue Membership tab. You can view the user’s assigned queues.
            4. To add a user to queues, click Add.
            5. To remove a user from queues, select one or more queues, and then click Remove.

            To help you manage queue membership more easily, you can search the list by Label and sort it by Label or API Name.

             
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