Swarming with quick actions runs the flow in the publisher under the Feed component
instead of in a tab or window. When support reps use a quick action to run a flow, they can view
exterior Lightning page components while running a flow so that they can see and access more
information about a record.
Tip Quick actions are ideal if you don’t want Swarming actions to occupy too much
space on your page layouts.
Create a quick action of action type Flow for each flow that you want to add to the
Console, such as Begin Swarming or Add Member to Swarm.
From the management settings of the object you created an action for, click Page
Layouts.
Drag your flow action from the Mobile & Lightning Actions section to the Salesforce
Mobile and Lightning Experience Actions section of your page layout.
Save your changes.
Support reps can now launch a swarming flow from the record’s Feed.
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