Loading
Service
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Quick Chat and Flex Credits

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Quick Chat and Flex Credits

            Learn how Quick Chat uses the Agentforce Action Framework and Flex Credits for real-time support.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available in: Aura and LWR Experience Cloud Sites
            Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce for Service add-on
            Available in: Available in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires additional add-on licenses.

            Quick Chat uses the Agentforce Action Framework to provide interactive assistance. Unlike Knowledge Article Summaries and Dynamic Q&A, which scale with login counts, Quick Chat uses a pool of Flex Credits.

            Quick Chat interacts with Data 360 and triggers actions to resolve customer queries. Each interaction or action started through the Agentforce Action Framework consumes credits.

            Flex Credit Provisioning

            • Foundations: Salesforce provisions credits through foundations or specific product editions.
            • Agentforce 1 Edition: This edition includes a set number of credits for chat capabilities.
            • Additional Purchases: Purchase more Flex Credits to continue using Quick Chat if the current balance reaches zero.

            Track credit consumption in the Digital Wallet. The Digital Wallet provides visibility into how Quick Chat interactions affect the credit balance.

             
            Loading
            Salesforce Help | Article