Translate Service Conversations with Real-Time Translations
Let service reps translate Enhanced Messaging and Enhanced Chat conversations. A rep
can translate an end user’s messages into the rep’s language, as well as translate their
responses into the end user’s language before sending.
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for
Business, and Enhanced LINE channels
This article doesn’t apply to:
Standard Facebook Messenger, Standard SMS, and Bring Your Own Channel
Set Up Real-Time Translations Allow service reps and customers to communicate in different languages. When an end user messages your business, Real-Time Translations converts the message into the service rep’s preferred language. The rep can type their response in their own preferred language, and have it translated to the end user’s language before sending. Supervisors can also use Real-Time Translations when monitoring active conversations.
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