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            Reopen a Swarm in Lightning Experience

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            Reopen a Swarm in Lightning Experience

            Reopen a completed swarm from Lightning Experience to seamlessly restart the conversation. Reopening a swarm changes it from a Closed status to an Open one. And, based on how you decide to reopen the swarm, you can open the swarm with the same swarm members or only those members who still have capacity.

            Required Editions

            1. From the record in Salesforce, select Reopen Swarm.
              Reopen a swarm flow in lex
            2. Choose how you want to reopen the swarm, and then click Next.
              Reopened swarm confirmation
            3. Verify that the swarm was reopened, and then select Finish
             
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