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            Differences Between Auto-Response Rules and Workflow Email Alerts

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            Differences Between Auto-Response Rules and Workflow Email Alerts

            Auto-response rules and workflow email alerts provide similar functionality. This table lists some of the differences between workflow alerts and auto-response rules, so you can decide which process to use.

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            Type of Process Designed For Runs When Sends Email To Number of Emails Sent
            Workflow email alerts Notifications to interested parties. A case or lead is created or edited. Anyone you choose.

            Sends one email per email alert. Each workflow rule can have up to:

            • 10 email alerts as immediate actions
            • 10 email alerts per time trigger as time-dependent actions
            • 10 time triggers
            Auto-response rules Initial response to the contact who created a case or the person who submitted the lead on the web. A case or lead is created. Contact on a case or the person who submitted the lead on the web. Sends an email based on the first rule entry criteria that the rule matches in a sequence of rule entries.

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