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            Ensure Your Service Cloud Features Are Enabled for Service Insights

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            Ensure Your Service Cloud Features Are Enabled for Service Insights

            For Service Insights to work as expected, enable specific Service Cloud features.

            Required Editions

            View supported editions.

            These Service Cloud features should be enabled.

            • Email Drafts
            • Email-to-Case
            • Omni-Channel
            • Skills-based Routing
            • Surveys

            For instructions on setting up Service Cloud features, see Set Up Service Cloud Basics.

            To enable Agentforce agents, follow the instructions to enable Agentforce Agents: Set Up A Service Agent.

             
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