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            Measure Success with Service Insights

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            Measure Success with Service Insights

            Service Insights is a data-driven solution that displays key contact center performance metrics. Determine whether you're meeting your customer service goals with easy-to-understand data visualizations. Service Insights includes Data 360 and Tableau Next. The combination of customer data, key performance indicators (KPIs), and AI help your service team improve operations and reduce costs.

            Required Editions

            View supported editions.
            • Service Insights Considerations and Requirements
              Use the information in this section to ensure your org is set up correctly before you begin installation. To support your installation and visualizations, review the requirements for Data 360, Tableau Next, and your industry data.
            • Service Insights Setup
              Use the Service Insights page to walk through the steps for Data 360 prerequisites, installation prerequisites, and then install Service Insights.
            • Service Insights Dashboards
              Service Insights dashboards are data-driven solutions that display key contact center performance metrics.
             
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            Salesforce Help | Article