Deploy the Einstein Conversation Mining Insights Data Stream
If you have Einstein Conversation Mining enabled, you must deploy the Einstein
Conversation Mining Insights data stream. This data stream is deployed using an ingestion API
connector to include conversation insights data.
In Data Cloud, go to the Data Streams tab and click New.
Under Other Sources, select Install Data Kits & Packages and click
Next.
Select the ServiceDK data kit, check the entry for Einstein
Conversation Mining Insights, then click Next.
Click New Connector.
Enter ECM_SI for the Connector Name and
click Save. If you don’t enter ECM_SI for
the name, the deploy fails.
Click Next for the next two screens, then click
Deploy. When complete, the ECM_SI-ConversationReasonExcerpt data
stream is visible.
Did this article solve your issue?
Let us know so we can improve!
Loading
Salesforce Help | Article
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
