While working on cases, see AI-powered insights that estimate the likelihood customers
will escalate their cases. Propensity to Escalate is a machine learning model built using Einstein
Studio No Code Builder.
To use the Einstein Studio Insight, you need the Service Intelligence User permission set. To
manage the Einstein Studio Insight, you need the Service Intelligence App Admin permission
set.
Use Lightning App Builder to drag the component to a case or custom Lightning page.
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