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            Set Up Service Data in Data 360

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            Set Up Service Data in Data 360

            Next, deploy the Service data bundles as data streams in Data 360.

            Required Editions

            1. From the App Launcher, find and open Data Cloud.
            2. In Data Cloud, go to the Data Streams tab and click New.
            3. Select the Salesforce CRM connected data source and click Next.
            4. Select your connected Salesforce org.
              If there’s only one Salesforce org connected to Data 360, it’s selected by default.
            5. Select Data Bundles, then select the Service data bundle, and click Next.
            6. Select the default data space and click Next.
              The installed objects and fields are displayed. Don’t remove the data objects, fields, or mappings because Service Intelligence relies on the standard installation to populate the dashboards correctly.
            7. Click Deploy
              The Service data bundle deploys 23 data streams. The Data Streams tab displays the progress. When the data streams show an Active status, you’re ready to continue.

            If you have the Knowledge and Einstein Conversation Mining features enabled, you must deploy additional data bundles. Repeat these steps for the ConversationMining and the Knowledge bundles to deploy their data streams.

             
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