Loading
Feature degradation | Gmail Email delivery failureRead More
Service
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Manage Swarming

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Manage Swarming

            As users swarm on customer issues, measure engagement with Swarming dashboards and reports, manage your settings, and stay on top of Swarming limitations.

            Required Editions

            View supported editions.
            • Limitations and Considerations for Swarming
              Before you use Swarming, make sure you understand its limitations.
            • Create a Swarm Report
              To create swarm reports, use the out-of-the-box Service Cloud Swarming Reports and Dashboards AppExchange package, or create one of three report types. The package preconfigures report types, delivers several Swarming reports, and includes a complete swarming dashboard.
            • Change a Swarm Record’s Slack Channel Name
              When a swarm record is created in Salesforce, the swarm record’s name appears in the Collaboration Room field. If the Slack channel name contains sensitive information, consider changing the name in Slack or updating the Collaboration Room field. You can also choose to hide the Collaboration Room field from certain users.
             
            Loading
            Salesforce Help | Article