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            Show Summaries for Knowledge Article

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            Show Summaries for Knowledge Article

            Knowledge Article Summary, an Einstein for Service feature, uses generative AI to provide a concise, clear overview of a knowledge article's content. This feature automatically generates and shows the summary on the article's detail page, helping you quickly understand the core content of the article.

            Required Editions

            Knowledge Article Summary uses the standard Summarize Knowledge Article prompt template to generate summaries. With the correct permissions, you can modify this template in the Prompt Builder to fine-tune the output, including the tone, style, length, AI model, and other variables.

            Available in: Salesforce Classic and Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions
            Available in: Aura and LWR Experience Cloud Sites
            Available in: Community, Community Plus, or Agentforce for Service add-on
            Explore prompt builder Knowledge article version Id
            • Set Up Article Summary in Experience Builder
              Add the Knowledge Article Summary Lightning web component to the Knowledge or Article Detail page in Experience Builder and publish the site to display the AI-generated summaries on your public-facing site. This component is compatible with both Aura and LWR sites.
            • Knowledge Article Summary Limitations and Important Considerations
              This topic describes the known limitations and important considerations for the Knowledge Article Summary feature. Awareness of these limitations supports proper component behavior and improves the quality of AI-generated summaries.

            See Also

             
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