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            Customize Milestone Page Layouts

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            Customize Milestone Page Layouts

            Customize your page layouts for milestones to help support reps and supervisors track support progress.

            Required Editions

            View supported editions.
            User Permissions Needed
            To create and edit page layouts: Customize Application
            To create milestones:

            Manage Entitlements

            AND

            Customize Application
            To enable the Stopped Time and Actual Elapsed Time fields: Manage Entitlements
            Add milestone elements to case and work order page layouts.
            Use Setup in Salesforce Classic or Lightning Experience.
            1. Add milestone fields.
              Field Description
              Milestone Status The milestone’s status.
              Milestone Status Icon

              An icon that corresponds to the milestone status:

              • Milestone completed icon Compliant
              • Milestone open violation icon Open Violation
              • Closed violation icon Closed Violation
              Note
              Note In Lightning Experience, the Milestone Status Icon field on cases isn’t available.
              Entitlement Process Start Time The time the record enters the entitlement process.
              Entitlement Process End Time The time the record exits the entitlement process.
              Note
              Note Case Milestone Status isn’t available in list views in Lightning Experience.
            2. Add the Case Milestones or Object Milestones related list to display the record’s milestones.
              In Lightning Experience, the Case Milestones related list doesn't support the Business Hours field. Only certain fields in the Object Milestones related list are supported.
             
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