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            Enable Milestone Feed Items

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            Enable Milestone Feed Items

            Help support reps monitor support activity by enabling milestone feed items. This option posts a notification to the feed and the record owner’s profile page when a milestone is completed or violated.

            Required Editions

            View supported editions.
            User Permissions Needed
            To enable milestone feed items: Manage Entitlements
            Important
            Important
            • Chatter and entitlements must be enabled in your org.
            • Enabling milestone feed items doesn’t create feed items for milestones that have already been completed or violated.
            • If you add SLA management to an experience, enabling milestone feed items also makes feed items visible to experience users.
            1. From Setup, enter Entitlement Settings in the Quick Find box, then select Entitlement Settings.
            2. Select Enable milestone feed items. This enables feed items for both cases and work orders.

            When milestones feed items are posted, support reps can click the milestone name to view its details.

             
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