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Milestone Statuses
Milestones on support records display one of three statuses.
Required Editions
| View supported editions. |
| Status | What It Means | Example |
|---|---|---|
| Compliant | Milestones on the record are either complete or not in violation.  Important New records display as compliant because they're not in
violation. |
The first response on a case is complete or not in violation. |
| Open Violation | One or more milestones on the record have been violated, and steps in the support process are incomplete. | The assigned support rep didn’t complete the first response on a case before the milestone expired. |
| Closed Violation | One or more milestones on the record were violated, but the steps in the support process were still completed. | The assigned support rep completed the first response on a case after the milestone expired. |
The status icons you see differ based on where the milestone appears and whether you’re in Salesforce Classic or Lightning Experience.
In Lightning Experience, milestones display in the Milestone component:
- Completed:
- Violated:
Note For a list of Lightning Experience limitations related to milestones, see Entitlement Management Limits and Limitations.
If milestone feed items are enabled, icons also display in the feed. Remember that these feed item icons are different in Salesforce Classic and Lightning Experience.
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