Extend Agentforce Service

Build out your implementation of Agentforce Service (formerly Service Cloud) with specialized features such as HR Service, Feedback Management, and Service Catalog.

• Support Employees with HR Service
  HR Service creates a positive work environment and improves employee satisfaction by enabling companies to efficiently address employee queries and service requests. The streamlined workflows in HR Service improve the response times of service reps, elevating their experience and productivity. The improved employee and service rep morale ultimately drives business success.
• Send Surveys with Salesforce Feedback Management
  Engage customers and users with relevant, personalized surveys. Incorporate survey data into your feedback management process to gain actionable insights throughout the customer lifecycle.
• Deliver Field Service
  Learn about Salesforce Field Service and Click Field Service Edge.
• Industries Service Innovations for Service
  Service Innovations, a collection of components from Industries available in Agentforce Service (formerly Service Cloud), can help service reps quickly resolve customer cases and proactively address issues.
• Enhance Self-Service Automation with Service Catalog
  A service catalog is a portfolio of products and services that your customers and partners request. Service Catalog helps you turn your customers’ requests for those products and services into approved and documented orders. A service catalog consists of catalog items, catalog categories (groups of catalog items in the service catalog), and catalog fulfillments (automations you assign to individual catalog items).
• Manage Shift Scheduling
  Help your planners manage employee shifts efficiently. Scheduling tools—get candidates, batch assign, and mass shift update—help them find the right support reps for shifts based on scheduling rules, constraints, and objectives that you define.