Catalog Fulfillments

A catalog fulfillment is a flow that you assign to a catalog item. You can install predefined fulfillments from ISVs and others on AppExchange or create customizable fulfillments inside or outside of Service Catalog. Each catalog item is assigned to only one catalog fulfillment, but catalog fulfillments can be associated with multiple catalog items.

Watch the video to see how to accelerate service automation with catalog fulfillments:

If you want customizable fulfillments to work in Service Catalog, you need the SvcCatalogFulfillmentFlow object.

SvcCatalogFulfillmentFlow shows the fulfillment’s name and description. The description explains what the fulfillment does when it runs. It also provides details on how the inputs chosen in the Service Catalog Builder are used if you select this fulfillment for an item.

A SvcCatalogFulfillFlowItem is a child object of a SvcCatalogFulfillmentFlow. Each SvcCatalogFulfillFlowItem describes an input variable and what kind of data is valid to pass in the fulfillment. You define those input variables in the catalog item builder, or you can ask your customers to define those variables.

All constants and additional questions you define are saved in a custom catalog fulfillment. A catalog item calls the associated catalog fulfillment as a subordinate, adding one question-answer string to the IsAdditionalQuestionsInputVariable inputs of the associated fulfillments.