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Create a Catalog Fulfillment
Creating catalog fulfillments in Service Catalog gives admins more flexibility in the type of information they can seek from customers.
Required Editions
- From Setup, in the Quick Find box, enter Service Catalog, and under Process Automation, select Service Catalog, and then select Catalog Fulfillments.
- To create a catalog fulfillment, click New.
- Select an active flow that acts as a base for your fulfillment, and then click Next. The flow inputs on the flow you select determine the types of inputs that are available for your fulfillment later.
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Enter a name and a description for your catalog fulfillment, and then click Map Fields.
- To create a fulfillment without any decoration of the base flow, click Skip Mapping.
All the fields available on the flow you selected appear.
- Select the input fields you want to map to the fulfillment, then click the middle button to map them to the fulfillment.
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Click Decorate.
The flow inputs are mapped to fulfillment inputs, and your fulfillment appears in a draft state.
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Use the Additional Questions dropdown to select the input that
enables additional questions on your fulfillment. That input is marked with the Additional
Questions flag.
Only one input can be marked with the Additional Questions flag.
- To add or remove inputs from the fulfillment, or add specific content to the inputs selected, click Edit Mapping. You can only add inputs that are present on the active flow your fulfillment is based on.
- To make an input value required on catalog items related to this fulfillment, select Required.
- Click Save.
You can edit, clone, and delete catalog fulfillments. You can only edit catalog fulfillments that you created.
Before you edit or delete your catalog fulfillment, unassociate all related catalog items from the catalog fulfillment you want to edit or delete. Those catalog items must be associated with other active catalog fulfillments or deleted. If you don’t unassociate a catalog item before editing the related fulfillment, an alert shows on the catalog item.
You can’t retrieve deleted fulfillments.
When you clone a catalog fulfillment, the new fulfillment clone doesn’t come with any related catalog items.
Service Catalog doesn’t support using screen flows with pauses as a base for fulfillments.
- Share Fulfillments with Guest Users
Giving guest users access to fulfillments permits them to execute the catalog items related to that fulfillment.
