Data categories offer an alternative type of categorization for catalog items. Data
categories are used with other Service products such as Knowledge. Organizing catalog items
under a data category makes those catalog items viewable on LWR sites.
From Setup, in the Quick Find box, enter Service Catalog, and under
Process Automation, select Service Catalog, then select
Catalog Settings.
On the Catalog Categorization Method dropdown, select Data
Categories.
Click Categories Builder.
Data Categories Setup appears.
To create a data category group, click New.
Enter a name and a description for your data category group.
Click Save.
Your new data category group is saved in an inactive state.
To activate your data category group, under Inactive Category Groups, hover over your data category and click the Activate Category Group icon ().
To add sibling categories, hover over your category, and
then
select Actions | Add Sibling Category.
To add child categories, hover over your category, and then select Actions | Add Child Category. You can have up to 5 levels in a data category group hierarchy.
You can add sibling and child data categories before or after activating.
Save your work.
You can edit and delete created data category groups, and data categories within data category groups. Return your data category group to an inactive state before you delete it.
If you delete a data category that has category items in it,
reassign
those catalog items to another data category. Catalog items without a data category appear in Catalog Management under Items without categories.
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