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Service Catalog Site Glossary
Get familiar with the key terms used in this documentation. The terms are curated for Service Catalog and supplement the Experience Cloud glossary.
Required Editions
| View supported editions. |
- Aura
- One of the supported frameworks used to build the Service Catalog Site. See Learn About Experience Cloud Frameworks and Templates
- Components
- Point-and-click tools used to build and customize your site that are a part of the Lightning Component framework. The Service Catalog site contains standard components from Experience Cloud and components built specifically for Service Catalog that are available only with the Service Catalog permission set license.
- Experience Builder
- A tool used to design and build LWR and Aura sites using preconfigured templates and Lightning components to customize your site pages without code.
- Experience Cloud
- A digital experience platform that makes it easy to build beautifully designed, CRM-powered online sites, customer portals, and help centers.
- Experience Cloud Licensing
- The licenses needed for access, creation, customization, and the use of the Service Catalog site in addition to the Service Catalog permission set license. The supported licenses are Channel Account, Customer Community, Customer Community Login, Customer Community Plus, Customer Community Plus Login, External App, Partner Community, and Partner Community Login licenses. These licenses provide site access to your customers and partners without needing affiliation to your Salesforce org.
- LWR
- One of the supported frameworks used to build the Service Catalog site. See Learn About Experience Cloud Frameworks and Templates.
- Service Catalog Object Page
- Preconfigured pages for the Service Catalog Request and Service Catalog Request Item Definition objects. The latter is available as a part of the Service Catalog site creation process. The former requires manual setup and configuration.
- Service Catalog Page Variation
- An alternative version of the Service Catalog Item Definition and Service Catalog Request object pages that contain specific functionality and visibility.
- Service Catalog Site
- A CRM-powered portal for your customers and partners to request products and services from your Service Catalog. The site uses prebuilt templates from Experience Cloud that are customizable. The site is built on top of your org and uses your Salesforce data.
- Service Catalog Site Builder
- The persona for both Aura and LWR Service Catalog sites who builds and configures the site pages and components. They require specific permission set assignments and licensing. See Service Catalog Site Licensing and Service Catalog Site Permissions Assignments.
- Service Catalog Site Manager
- The persona for LWR Service Catalog sites who selects the data categories to show in the Service Catalog site from Experience Workspaces.
- Service Catalog Site User
- A persona who uses the Service Catalog site to request products and services. A site user either an external user or partner user. Each are authenticated users of your site but not members of your Salesforce org.
- All site users require specific permission set assignments and licensing in addition to the general Service Catalog permission set assignments. See Service Catalog Site Licensing and Service Catalog Site Permissions Assignments.
- Standard Page
- A standard Experience Cloud site page based on a blank layout. The only standard page in the Service Catalog site is the Home page, which is configurable. All other pages included in the site are custom-built for the Service Catalog. See What Is the Service Catalog Service Site.
- Templates
- Templates from Experience Cloud let you build responsive sites for creating branded spaces for your customers and partners. Templates contain pages, components, and point-and-click tools to get you set up quickly. You can configure these pages and components to customize your experience without ever using code. Service Catalog supports several templates based on your selected framework.
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