Loading
Feature Disruption - Service Cloud VoiceRead More
Feature degradation | Gmail Email delivery failureRead More
Service
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Launching Your Service Catalog Site

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Launching Your Service Catalog Site

            To go live with your site to your customers and partners, set your site admin settings, and then publish and activate your site.

            Required Editions

            View supported editions.
            User Permissions Needed
            To launch your Service Catalog site: Permissions and licenses associated with the Service Catalog site builder

            Step 1: Customize Your Site

            Use the provided documentation from Experience Cloud for optional ways to customize the layout, visuals, and branding of your Service Catalog site.

            Step 2: Set Your Site Administration Settings

            To ensure proper administration of your site, set the proper access and security settings.

            1. From Setup, in All Sites, select Workspaces next to the name of your Service Catalog site.
            2. From Workspaces, select Administration.
              The Administration page opens.
            3. Add members to your Service Catalog site.
              1. From the Administration menu panel, select Members.
              2. From Available Profiles, select the cloned community profile name and add it to Selected Profiles.
              3. Save your work.
            4. Set your Login & Registration preferences.
              1. From the Administration menu panel, select Login & Registration.
              2. From the Login Page Type dropdown, under Login Page Setup, select Experience Builder Page.
                Tip
                Tip Default Page is also available for selection per your business needs. We don't recommend selecting the other options.
              3. Ensure that Allow employees to log in directly to an Experience Cloud Site is selected.
              4. Save your updates.

            Step 3: Take Your Site Live

            Review, save, and publish your Service Catalog site pages and components. Then, activate your site for your customers and partners.

            When you publish your Service Catalog site, your site isn’t activated. Publishing only saves the work you’ve completed to build and customize your site. When you’re happy with your site, activate it to provide customers and partners access to the site.

            You have the option to make your site public. That way, guest users of your site can access the site without logging in. Guest users are unauthenticated and not members of your Salesforce org.

            1. Preview your Service Catalog site.
            2. Publish your Service Catalog site customizations.
            3. Activate your Service Catalog site.
            4. Optional: Make your site public.
              1. From Experience Builder, click the gear icon to open Settings.
              2. From General, under Public Access, select Guest users can see and interact with the site without logging in.
              3. Publish your site to save these changes.

            See Also

             
            Loading
            Salesforce Help | Article