LWR Setup Pathway

To set up an LWR Service Catalog site, use the Build Your Own (LWR) template. This template is highly customizable where you can create advanced styling and configurations. In addition, the template supports only data categories. No other templates are supported.

When you use this template, you’re provided a standard Home page that you can configure to your preferences. Automated configuration of the Service Catalog site pages and components isn’t available. You must set up all these pages and configure the components, which include:

• Adding Data Categories to your Service Catalog site.
• Building the Service Catalog and Network Data Category object pages and the standard Search page.
• Configuring the components on these pages.

Before you take the steps, make sure you:

• Have data categories. See Create a Data Category Group and Work with Data Categories.
• Review Find Your Way Around Experience Builder.
• Review LWR Service Catalog Site Guidelines.

Tip Deactivate your community in the administration settings of your site. Be sure to complete all steps without interruption and then publish your site to save the changes. If you stop before completing all steps, publish your changes before leaving Experience Builder. See Publish Your Experience Builder Site Customizations.

1. LWR Service Catalog Site Guidelines
   Review the provided guidelines before using the LWR framework to build your Service Catalog Site.
2. Add Data Categories to Your Site
   Make your data categories available in your LWR Service Catalog to provide an intuitive site indexing of all your catalog items, categories, and their hierarchies.
3. Set Up the Home Page
   The BYO (LWR) template contains a standard Home page that is optional to configure if you want to display your catalog items that are set as featured.
4. Set Up Your Site Navigation Menu
   Add a site menu tab for Service Catalog to provide users quick access to browse your catalog items.
5. Set Up the Search Page
   Build a standard search page and configure a search bar for your customers to search for catalog items in your site.
6. Set Up the Service Catalog Site Pages
   Create and configure the Service Catalog site pages for customers to browse your catalog.
7. Change the Data Category Path Shown in Your Site
   Use Salesforce Workbench to edit the default data category path customers see when they’re browsing your Service Catalog site.