Use Actions & Recommendations to Run Catalog Items
Catalog items are available in the Actions & Recommendations component as actions
after they’re implemented as part of your Actions & Recommendations deployment.
Select an object record page, such as Case or Account, that you can run Actions &
Recommendations on.
Under Actions & Recommendations, click the name of the catalog item to run it as an
action. If you’re running a catalog item on behalf of another user, select the contact you’re
running the catalog item for.
Locate additional catalog items under Add. Catalog items that you
aren’t eligible to view will not appear in the list.
Click Finish.
When your catalog item is finished running, you can verify its execution by viewing service
catalog requests through Service Console.
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