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            Turn On Swarming

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            Turn On Swarming

            To begin swarming on customer issues and reduce customer resolution times, turn on Swarming.

            Required Editions

            1. From Setup, in the Quick Find box, enter Swarming, and then select Swarming.
              Swarming setup page with Turn On Swarming highlighted
            2. Select the toggle to Turn on Swarming.

            Next, give your users access to swarming objects, set up the Service Console, configure out-of-the-box flows, and select a collaboration tool.

             
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