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            Persist Secure Messaging History Across Multiple Devices with User Verification

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            Persist Secure Messaging History Across Multiple Devices with User Verification

            To maximize data privacy, securely connect your customers to their messaging history and persist conversations across devices with token-based or credential-based user verification. Persist conversations across devices with token-based user verification.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced In-App Chat and Enhanced Web Chat channels
            X icon This article doesn’t apply to: Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            User Permissions Needed
            To set up this feature: Customize Application

            Add token-based user verification to Enhanced Web Chat on an external site. If you use Enhanced Web Chat on a Salesforce site, choose between token-based user verification or credential-based user verification.

            Functionality token-based credential-based
            Verify your customer's identity x x
            Show messaging conversation history to a verified user x x
            Send user verification confirmation to an AI agent   x
            Persist messaging conversations across devices x  
            Available in Enhanced Web Chat on an external website x  
            Available in Enhanced Web Chat on a Salesforce site Some Aura sites including Build Your Own Aura, Help Center, and Customer Service templates x
            Available in Enhanced In-App Chat x  
             
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            Salesforce Help | Article