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            Report on Your Contact Center

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            Report on Your Contact Center

            Create a CRM Analytics App to report on your contact center’s key performance indicators (KPIs).

            Required Editions

            This article applies to:

            • Service Cloud Voice with Partner Telephony from Amazon Connect
            View supported editions.

            For more information, see Track Contact Center KPIs with the CRM Analytics App.

             
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            Salesforce Help | Article