How Do I Check My Usage and Billing?

This article applies to:

• Salesforce Voice with Amazon Connect

• Salesforce billing and usage reports, which include telephony minutes and Salesforce Voice minutes. See Salesforce Reports for Amazon Connect Usage and Billing.
• Salesforce voice call reports. Run reports on the VoiceCall object to get voice call information, such as the call ID, start and end times, duration, resolution status, conversation transcription, and recording. See VoiceCall in the Salesforce Object Reference for the Salesforce Platform.
• Salesforce CRM Analytics app. View key performance indicators (KPIs) and see graphs and data about your company’s Salesforce Voice contact centers. Supervisors can track call volume, average handle time, average speed to answer, and more. Admins can customize how the contact center data appears so that supervisors see relevant and actionable information. See Track Contact Center KPIs with the CRM Analytics App.
• Amazon Connect historical metrics reports. View data about completed activity and performance in your contact center. To see other information, build your own custom reports. See Monitor metrics and run reports in the Amazon Connect documentation.
• Amazon Connect contact records. Contact records capture events associated with a contact in your contact center. View these records to see transactional metrics, such as hold time, wait time, and agent interaction time. See Contact records data model in the Amazon Connect documentation.