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            Interrupt a Voice Call with Supervisor Barge-In

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            Interrupt a Voice Call with Supervisor Barge-In

            To quickly respond to a rep's flag or to deescalate an ongoing voice call, barge in and take over the call.

            Required Editions

            This article applies to:

            • Salesforce Voice with Partner Telephony
            View supported editions.
            User Permissions Needed
            To open Command Center for Service: Salesforce Voice Contact Center Supervisor
            To barge in to a voice call: Salesforce Voice Contact Center Rep (Partner Telephony)
            1. Open Command Center for Service.
            2. From the Service Reps tab, expand a call, and click Monitor.
              Monitor button in Command Center for Service highlighted
            3. Click Listen In.
            4. Click Barge In. When a supervisor barges in to a call, the rep is notified but the customer isn’t.
             
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