Loading
Salesforce now sends email only from verified domains. Read More
Agentforce Contact Center
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Interrupt a Voice Call with Supervisor Barge-In

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Interrupt a Voice Call with Supervisor Barge-In

            To quickly respond to a rep's flag or to deescalate an ongoing voice call, barge in and take over the call.

            Required Editions

            This article applies to:

            • Service Cloud Voice with Partner Telephony
            View supported editions.
            User Permissions Needed
            To open Command Center for Service: Contact Center Supervisor
            To barge in to a voice call: Contact Center Agent (Partner Telephony)
            1. Open Command Center for Service.
            2. From the Service Reps tab, expand a call, and click Monitor.
              Monitor button in Command Center for Service highlighted
            3. Click Listen In.
            4. Click Barge In. When a supervisor barges in to a call, the rep is notified but the customer isn’t.
             
            Loading
            Salesforce Help | Article