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            Manage Contact Center Updates

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            Manage Contact Center Updates

            Salesforce periodically updates the Lambda functions and sample contact flows, makes improvements to AWS identity and access management roles (IAM roles) policies, enhances security, and enables new features in Service Cloud Voice. To get the latest changes, update your Service Cloud Voice contact center.

            Required Editions

            This article applies to:

            • Service Cloud Voice with Amazon Connect
            • Service Cloud Voice with Partner Telephony from Amazon Connect
            View supported editions.

            To get a list of considerations before you perform the update and learn how to update your contact center, see Update Your Contact Center. To roll back changes to a Lambda function, see Roll Back a Lambda Update.

            • Contact Center Version 20.X
              Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 20.X.
            • Contact Center Version 19.X
              Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 19.X.
            • Contact Center Version 18.X
              Before updating the contact center, review the change details, such as the enhancements and the error fixes corresponding to the contact center version 18.X.
            • Contact Center Version 17.X
              Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 17.X.
            • Contact Center Version 16.X
              Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 16.X.
            • Contact Center Version 15.X
              Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 15.X.
            • Contact Center Version 14.X
              Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 14.X.
            • Contact Center Version 13.X
              Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 13.X.
            • Contact Center Version 12.X
              Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 12.X.
            • Contact Center Version 11.X
              Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 11.X.
            • Contact Center Version 10.X And Below
              Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version.
             
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